Essential communication in protocol and skills for business etiquette

Do you want to know the unwritten rules and formal procedures that govern professional behavior, essential for building trust, respect, and successful business relationships? While often used interchangeably, etiquette refers to the social, flexible manners (e.g., saying “thank you,” proper dressing), whereas protocol refers to structured, formal, and often non-negotiable procedures (e.g., seating arrangements, hierarchy in meetings).

This course will give you essential tips and know how about the way you can handle protocol and applied etiquette whenever it is proper to do that.

There is so much more in this course that will meet your expectations: communication, active listening and real attention skills, how to identify behavior or how to decode gestures, but also how to know when protocol is in place and when etiquette should be in action.